Description
We are offering a part-time receptionist/administrator to join our friendly team at Museum Practice, a general practice located in Camden. You will be a key member of our team, providing administrative support and ensuring the smooth operation of our practice.
To be successful in this role, you will be a friendly, approachable, and reliable team player with excellent communication and interpersonal skills, both face-to-face and over the telephone. You will be confident working in a busy environment, able to remain calm under pressure, and capable of managing multiple tasks efficiently while maintaining a high standard of patient service.
The successful candidate must be available to start in December 2026. Flexibility is essential, as the role will involve working a variety of shifts, including early starts from 8:00 am and/or late finishes at 8:00 pm. You will also be expected to provide holiday cover when required.
Previous experience using EMIS Web is essential. The successful candidate must be confident using the system to support the day-to-day running of the practice and be comfortable using computer systems to manage administrative tasks efficiently.
Main duties of the job
- Welcoming patients and visitors, answering telephone calls, emails, and online consultations professionally
- Booking appointments via EMIS Web and directing patients to the appropriate clinician or service
- Processing medical report requests and cash payments, ensuring requests are completed within agreed timeframes
- Printing forms for clinics, including blood tests and X-rays
- Providing specimen pots and forms, ensuring dates and times are correctly recorded
- Registering new patients and recording clinical information, including blood pressure and weight readings
- Maintaining a tidy reception area and replenishing supplies
- Supporting distressed or vulnerable patients with empathy and handling challenging situations sensitively
- Recalling patients for essential reviews, including diabetes, to support QOF targets
- Scanning, coding, and filing documents into patient records using Docman
- Monitoring and ordering clinical and administrative supplies
- Liaising professionally and confidentially with other healthcare departments
- Completing mandatory training and contributing to enhanced services, CQC requirements, audits, and quality improvement activities
- Opening and securing the premises when required
- Providing flexible cover for colleagues, including short-notice sickness absence
About us
Museum Practice is committed to providing high-quality, patient-centred care to the local community in Camden. The practice has an overall CQC rating of Good and is dedicated to supporting staff through training and ongoing professional development.
Benefits
- Competitive salary: £13.00 - £15.00 per hour depending on experience
- Part-time, flexible working pattern
- Opportunity to work in a small, friendly, and supportive team
- Ongoing training and professional development opportunities
Person specification
- Essential skills and experience:
+ Excellent verbal and written communication skills + Strong IT skills and confidence using computer systems + Previous experience in customer service, with a professional and courteous telephone manner + Previous GP reception experience + Experience using EMIS Web and Docman 10 + Excellent interpersonal skills and the ability to work effectively as part of a team + Strong organisational and time management skills, with excellent attention to detail + Ability to work independently, use initiative, and remain self-motivated + Ability to prioritise tasks + A flexible and adaptable approach to work, including covering colleagues when required + Need to be available from December 2026