Description
We are seeking an experienced administrator to join our fast-paced team in our Richmond Telemed hub as an Admin Assistant. You will be responsible for completing all administrative and client support tasks within the hub, supporting clients through their episode of care.
The ideal candidate will have:
- Proven experience of working within an office environment, carrying out administration duties
- Excellent communication skills, both internally and externally
- A friendly and positive attitude when interacting with clients, colleagues, and external parties
- Experience of dealing with patients within a care environment
- Knowledge of clerical procedures, including checking documentation, telephone, and reception duties
- Good attention to detail, supportive towards colleagues and clients, and an effective team player
Main duties of the job:
- Answer and direct telephone queries, liaising with both internal and external colleagues as necessary
- Accurately check or complete all necessary BPAS and legal paperwork
- Provide all information to clients in a supportive and reassuring manner
- Monitor, edit, and amend appointment lists using the booking system
- Provide admin support for safeguarding in the hub
Benefits of working with us:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance