Care Navigator/Receptionist

We are seeking a Care Navigator/Receptionist to join our team at Clerkenwell Medical Practice. You will play a vital role in supporting the smooth running of the practice, providing internal administrative support, and ensuring patients receive an excellent experience.

Job Summary: As a Care Navigator/Receptionist, you will be the first point of contact for patients, providing a safe and effective line of communication via phone, email, or in person. Your main duties will include booking appointments, managing prescriptions, and dealing with patient queries.

Main Duties:

• Book appointments in accordance with practice protocols
• Receive and make phone calls as required
• Deal with patient queries and other contacts
• Work at the reception desk, greeting patients and maintaining the waiting area
• Manage prescriptions, documents, and letters
• Support the practice recall system
• Initiate contact with and respond to requests from patients and other team members

Administrative Duties:

• Process and distribute emails and eConsults
• Complete requests from the practice team to support clinicians
• Generate letters, sick notes, and other documentation
• Provide clerical assistance to practice staff
• File and summarise documents
• Check for outstanding work and ensure tasks are completed

Requirements:

• Attention to detail
• Excellent communication and interpersonal skills
• Strong IT skills, including Microsoft Word, Excel, and Outlook
• Ability to work in a busy and pressured environment
• Previous GP or NHS experience desirable but not essential

Benefits:

• Competitive salary of £27,846 per year
• Cycle to work scheme
• Regular team-building activities
• Located in a Grade 1 listed building with excellent transport links and parking