Receptionist

The GP Receptionist is a key front-line role within an NHS GP practice, acting as the first point of contact for patients, carers, and visitors.

You will provide a professional, caring, and confidential reception and administrative service, supporting both patients and the clinical team.

Main duties of the job:

• Provide a professional and welcoming reception service to patients, carers, and visitors
• Answer telephone calls promptly, deal with enquiries, and signpost patients appropriately
• Book, cancel, and manage appointments using clinical systems (e.g. EMIS)
• Process repeat prescription requests in line with practice procedures
• Maintain accurate and up-to-date patient records, ensuring confidentiality at all times
• Scan, file, and process incoming/outgoing correspondence and clinical documents
• Support clinicians with administrative tasks, including referrals and follow-ups
• Deal with patient related admin duties such as emails, registrations and processing online consultations.
• Deal with patient queries in a calm and professional manner, including difficult or distressed individuals
• Ensure compliance with GDPR, NHS policies, and practice procedures
• Work effectively as part of a team in a busy, fast-paced primary care environment

The role requires excellent communication skills, attention to detail, and the ability to remain calm and organised under pressure.

Salary: £12.71 an hour

The practice serves approximately 7,400 patients and is committed to delivering safe, compassionate and patient-centred care.

Our dedicated team of healthcare professionals and administrative staff work collaboratively to provide effective medical services in a welcoming and supportive environment.