Receptionist

We are looking for a full-time Receptionist to join the front-of-house team at Soho Square General Practice.

The role involves being the first point of contact for patients in person, by phone, and online. You will be responsible for booking appointments, handling online consultation requests, registering new patients, and processing prescription requests. Additionally, you will act as a chaperone when required, direct queries to the right member of the team, and maintain accurate patient records.

The practice operates Monday to Friday, 8am to 4pm, with a 30-minute unpaid break. There is flexibility to work until 6:30pm when needed. The salary is £12.71 per hour, with a yearly salary of £24,784.50 for 37.5 hours a week.

Benefits include:

• NHS Pension Scheme
• 5 weeks' holiday plus bank holidays
• Contractual sick pay above statutory from six months' service
• Cycle to Work scheme

Requirements:

• At least one year of experience as a receptionist in UK general practice
• Customer service experience in a busy, public-facing role
• Good standard of literacy and numeracy (GCSE English and Maths or equivalent)
• Clear, polite communication in person and by phone
• Staying calm and professional under pressure
• Good computer skills
• Working well in a team

Desirable skills:

• SystmOne or EMIS Web
• Accurx or another online consultation tool
• Customer service or health administration qualification