Description
We are seeking an Area Manager to lead our Wolt Market operations in Kazakhstan. As an Area Manager, you will be responsible for supporting a team of 6-8 Store Managers and Store Team Leads to run a world-class grocery delivery operation.
Key areas of focus include:
- Safety
- Quality
- Customer experience
- Productivity
Your responsibilities will include:
- Managing end-to-end store operations from fulfillment to delivery
- Continuously improving operations with a focus on safety, quality, customer experience, and productivity
- Leading and guiding store leaders and associates to optimize store operations
- Driving the creation of shift schedules, quality initiatives, and process change initiatives
- Reviewing demand forecasts to determine productivity requirements
- Developing optimal store operations in collaboration with the Operations Manager and other team members
Requirements:
- Operations management experience in retail, distribution, or platform economy environments
- Great analytical skills, with Excel being a strong recommendation
- Experience leading teams in stores or similar fields
- Full professional proficiency in English
- Ability to think and act fast operationally with attention to detail
- Hands-on, proactive, practical, and pragmatic attitude with resilience to change