Description
We are seeking a Principal Product Manager to lead the vision, strategy, and execution of Brand Concierge, Adobe's conversational AI platform.
Brand Concierge lets businesses engage customers through an AI concierge that actually knows their brand. The platform is grounded in each business's content, data, and standards, so every answer builds trust instead of eroding it.
As a Principal Product Manager, you will own the Runtime product, focusing on how AI agents understand, represent, and scale brand voice across every customer conversation.
Responsibilities
- Lead product vision, strategy, and execution for Brand Concierge Runtime
- Own the full product lifecycle from discovery through launch, balancing technical feasibility, design excellence, and business impact
- Bring a strong point of view on where the industry is heading and set the direction for the Brand Concierge product
- Engage directly with customers and partners to gather feedback and insights
- Partner cross-functionally with Engineering, Design, Sales, Solution Engineering, and Product Leadership
- Conduct market and competitive analysis to inform product positioning and identify areas for differentiation and growth
Requirements
- 8+ years of product management experience building Enterprise-grade products, ideally within conversational AI, digital experience, or customer engagement domains
- Exceptional cross-functional leadership and communication skills
- Proven ability to identify transformative product opportunities and own large product areas
- Deep familiarity with platform fundamentals such as MCPs, LLMs, APIs, authentication, extensibility, and enterprise requirements
- Deep analytical rigor and comfort operating in ambiguity
Benefits
- Comprehensive benefits programs
- Opportunities for innovation with AI
- Company culture that empowers employees to make an impact