Description
We are seeking a Computer Support Analyst for our Center for Information Systems Security (CISS) program. This role involves integrating new systems into the production environment, managing change controls, developing technical solutions, reviewing data from a Network Monitoring System, and acting as an expert in your area of responsibility.
The schedule for this position is:
- Thursday: 6:00 AM to 2:30 PM
- Friday: 6:00 AM to 2:30 PM
- Saturday: 10:00 AM to 10:30 PM
- Sunday: 10:00 AM to 10:30 PM
During the initial months, you will rotate through shifts for training before being assigned to a final shift.
Primary Responsibilities
- Integrate new COTS/GOTS systems into the production environment.
- Manage change controls for documentation within a configuration management database (CMDB).
- Develop technical solutions and resolve complex user and system issues.
- Review data from a Network Monitoring System and perform proactive audits.
- Analyze issues, recommend remediation, and implement solutions.
Basic Qualifications
- BS degree and 2-4 years of relevant experience, or MS with less than 2 years of experience.
- Team leadership experience.
- Final Top Secret clearance.
- Experience with Windows Server administration tools, Windows 11 and Windows Server 2022/2025 troubleshooting, GOTS/COTS application installation, and Dell hardware.
- Tier 2 Help Desk support with some Tier 3 support.
- Datacenter physical and logical troubleshooting.
- Strong communication, management, analytical, and problem-solving skills.
Preferred Qualifications
- Lifecycle management experience.
- Knowledge of Network Monitoring tools.
- Workstation and Server RAID understanding.
- Experience with virtualization and infrastructure equipment troubleshooting.
- Ticket tracking system experience.
- Prior experience in a Network Operations Center environment.
- Cisco and/or Juniper Tier 1 troubleshooting experience.
- Cybersecurity incident response knowledge.
- Experience creating/manipulating scripts using Windows Command or PowerShell.
The pay range for this position is $52,000.00 - $94,000.00.