Description
Join GDIT as a Network Support Technician - Intermediate with a career where your growth is just as important as the mission you support. As a Network Support Technician - Intermediate, you will support the mission of US Army Intelligence and Security Command (INSCOM).
Responsibilities:
- Manage and support datacenter and remote-site technical operations by enforcing security protocols, sustaining system availability, and providing guidance to technicians.
- Collaborate with contractor support groups, internal technical teams, and end users to resolve issues, coordinate escalations, and maintain shared situational awareness.
- Support operational reliability by proactively diagnosing issues, implementing system and network improvements, and maintaining consistent performance in demanding locations.
- Utilize diagnostic tools, network management software, multi-protocol communications technologies, cryptographic devices, and systems administration expertise to maintain and optimize hardware, software, and network components.
- Monitor and troubleshoot hardware and software systems, diagnose issues using diagnostic tools, and resolve complex technical problems across datacenter and remote environments.
- Configure and maintain network components, operating systems, and system enhancements to improve reliability and performance.
- Install and maintain servers, desktops, and cabling; administer local and wide-area network systems, including accounts, security, and OS deployments.
- Provide Tier I/II support for field and garrison sites, coordinate escalations with contractor teams and internal support groups, and operate independently in austere locations.
- Manage datacenter access controls and maintain cryptographic devices and keys to ensure secure operations.
- Assist with training and support to end users and junior technicians.
- Troubleshoot, repair, and sustain diverse hardware and software systems to ensure mission readiness.
Requirements:
- Associates Degree or 2 years of related specialized experience in lieu of degree.
- 5+ years of related experience; work experience must include at least 2 years of specialized experience.
- Knowledge of the principles, methods, and techniques used in network administration and support.
- Knowledge of related hardware and software.
- TS/SCI security clearance level.
- DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
- IAT II 8570/8140 Baseline Certification Security+ or equivalent.
- Required Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals etc.
Benefits:
- Comprehensive benefits and wellness packages.
- 401K with company match.
- Competitive pay and paid time off.
- Full flex work weeks where possible.
- Paid parental, military, bereavement, and jury duty leave.
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.