Description
At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
As a Legal Engineer, Product Specialist, you will be responsible for driving adoption, increasing utilisation, and supporting long-term expansion and renewal of Harvey's AI solutions among law firms and in-house legal teams in the APAC region.
Key responsibilities include:
- Building trusted relationships with law firms and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey's AI into their daily practice.
- Designing and leading onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximise the value of Harvey's platform.
- Developing, codifying, and scaling high-impact legal use cases across key practice areas, partnering with GTM and Product to operationalise them across the customer base.
- Acting as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
- Proactively surfacing obstacles to adoption by engaging users with thoughtful questions and legal empathy, then developing and implementing strategies to overcome them.
- Translating legal practice needs into structured, high-signal feedback for Product and Engineering, helping prioritise roadmap decisions and refine core workflows through a lawyer's lens.
- Monitoring usage trends and identifying at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilised capabilities.
- Contributing to customer-facing content geared toward the APAC region to ensure continued customer success across a range of practice areas.
- Supporting the credibility and brand of Harvey in the APAC region as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals.
Requirements:
- Based in Sydney and eligible to work in Australia.
- Australian practising certificate (or equivalent common-law qualification) with 3+ years experience as a qualified lawyer at a top-tier firm or in-house organisation.
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Outstanding presentation skills to both legal and executive audiences.
- Strong understanding of legal processes and challenges faced by legal professionals.
- Curiosity about AI's potential to transform the legal industry.
- Sales or customer-facing experience, including law firm business development and/or secondment, is a plus.