Description
At Telstra Business Technology Centre Toowoomba, we're building something special. As our local business continues to grow, we're looking for people who are passionate about helping customers get the most from technology while building meaningful relationships, making a genuine impact, and growing a rewarding career.
This is an opportunity to become a trusted adviser to local businesses across the Darling Downs, helping them embrace technology, solve real business challenges, improve productivity, and achieve their goals.
Focus of the role
As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.
Why This Opportunity Is Different
Many roles focus on transactions. This role focuses on relationships.
You'll work with a portfolio of local businesses to help them maximise the value they receive from their technology investments.
You'll become a trusted partner who understands their journey, identifies opportunities to improve outcomes, and helps them navigate an increasingly digital world.
The result is long-term customer success, stronger partnerships, and sustainable business growth.
Grow Your Career Without Leaving Toowoomba
For many people, career progression often means moving away from family, friends, and community.
Here, you can enjoy the lifestyle and connection that comes with living in regional Queensland while accessing the opportunities, resources, and career pathways available through one of Australia's most recognised technology brands.
Benefits include:
- Industry-leading learning and development programs
- Structured career progression opportunities
- Ongoing coaching and mentoring
- Exposure to emerging technologies, cyber security, cloud and AI solutions
- Employee benefits and incentive programs
- Opportunities to contribute ideas and influence the future direction of the business
What Success Looks Like
In this role, success isn't measured solely by sales results. Success means:
- Customers achieving positive business outcomes
- Strong customer retention and loyalty
- Trusted long-term relationships
- Identifying opportunities that genuinely help customers grow
- Delivering an exceptional customer experience
- Contributing positively to team culture and business growth
About You
You genuinely enjoy helping people. You build trust naturally and take pride in creating positive customer experiences. You are curious, motivated, and enjoy learning new things.
You may come from:
- Account Management
- Customer Success
- Business Development
- Customer Service
- Banking or Financial Services
- Retail Leadership
- Hospitality
- Education
- Small Business
- Telecommunications or Technology
What matters most is your ability to build relationships, understand customer needs, solve problems, and help people achieve their goals.