Description
As a Procurement Service Delivery Supervisor at 3M, you will provide day-to-day leadership to employees supporting procurement and sourcing operations within a defined service delivery environment.
Your key responsibilities will include:
- Leading daily procurement service delivery activities by managing team workload, assigning priorities, ensuring quality and timeliness, and providing coaching and guidance to team members.
- Supporting sourcing and procurement operations by resolving issues, collaborating with stakeholders, monitoring performance metrics, and driving service excellence and customer satisfaction.
- Ensuring compliance with internal controls, corporate policies, and 3M standards while supporting process improvements, documentation, service transitions, and other assigned responsibilities.
- Providing direct supervision, coaching, onboarding, training, and development support to team members while reinforcing compliance with corporate, site, and functional policies and procedures.
- Managing daily work allocation, monitoring performance and service levels, providing ongoing feedback, supporting performance reviews, addressing attendance or conduct matters appropriately, and coordinating with workforce vendors or external service providers.
To be successful in this role, you will need:
- A Bachelor's degree or higher.
- Minimum of 10-12 years of relevant experience in procurement, sourcing, shared services, or service delivery operations, with at least 3-4 years of prior team leadership or supervisory experience.
- Strong knowledge of sourcing and procurement principles related to materials, supplies, services, and transactional procurement.
- Demonstrated leadership ability with strong coaching, team development, communication, and cross-functional collaboration skills.
- Customer-focused and operationally driven, with proficiency in Microsoft Office and relevant business systems, and the ability to maintain quality, compliance, and team engagement while supporting continuous improvement.
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