Customer Assistant

We are seeking a Customer Assistant to join our team at Sainsbury's Supermarkets Ltd in Ferndown, Dorset. As a Customer Assistant, you will be responsible for providing excellent customer service, supporting customers with their queries, and ensuring that the store is well-stocked and presented.

Job Responsibilities:

• Provide exceptional customer service, making customers feel valued and supported
• Assist customers with their queries and concerns
• Maintain a clean and tidy store environment, including restocking shelves and processing deliveries
• Operate digital tools to enhance customer experience and improve efficiency
• Collaborate with colleagues to achieve sales targets and promote products
• Develop knowledge of products, services, and promotions to make informed recommendations to customers

Requirements:

• Friendly and welcoming demeanor with a genuine enthusiasm for helping customers
• Ability to thrive in a fast-paced, physical, and high-energy environment
• Committed team player with a willingness to support colleagues and take on new challenges
• Flexibility and adaptability to work across the store and adjust to changing priorities
• Open to learning and developing new skills to improve customer experience
• Confidence in using digital tools and technology to perform tasks efficiently

Benefits:

• Discount card offering 10% off at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Holiday entitlement based on hours worked
• Enhanced Family Leave policies, including maternity, paternity, and adoption support
• Pension and life cover, with a matching contribution of 4-7.5% of pension contributions and up to 6x life cover
• Sainsbury's share schemes, allowing employees to buy shares at discounted prices
• Other retail savings, including discounts on eating out, holidays, and at other retailers
• Physical wellbeing programs, such as cycle-to-work and bike rental schemes, reduced-price gym access, and health/dental cash plans
• Mental wellbeing support, including 24/7 access to an Employee Assistance Programme and online wellbeing platform
• Financial support options, including interest-free season ticket loans, pay advances, and affordable loans and savings directly from pay

Contract Details:

• Part-time position with 30 contract hours per week
• Fixed-term assignment until 01/02/2027
• Availability required on Sundays, Mondays, Fridays, and Saturdays from 10:00 to 21:00