Description
TransPerfect is seeking an Account Manager to work in its Shanghai office. As an Account Manager, you will establish and maintain excellent relationships with clients, sales staff, and production colleagues worldwide.
Responsibilities:
- Respond to client requests for new project initiatives and collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates.
- Assess the competitive landscape, develop project proposals, negotiate budgets and schedules with the client.
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables.
- Take a proactive role in learning about clients' industry, business needs, and company culture, educating the project team, identifying new business opportunities, and providing a high level of service.
- Grow new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
- Creatively problem-solve to improve current new business development strategy.
- Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service.
Requirements:
- Excellent written, verbal English and Mandarin communication skills.
- Minimum Bachelor's degree or equivalent.
- Excellent problem-solving and analytical skills.
- Strong interpersonal skills and can-do attitude.
- Effective time management.