Description
The Japan Client Relationship Management (CRM) team at Visa is seeking a Director, Client Relationship Management to develop relationships and execute on partnership opportunities strategically with major banks and credit card companies as well as prospective clients.
Key responsibilities of the role include:
- Excellent execution of key strategic priorities by demonstrating experience in project management
- Distill the right vision and strategy for client relationships in collaboration with cross-functional Visa team members
- Working with client executives to ensure their priorities and operational capabilities are clearly understood and our work plans are clearly aligned with them
- Strong analytical skills and comfortable with quantitative analysis, financial modelling, and finding ways to add quantitative rigor to qualitative analysis
- Act as the orchestrator of how our clients consistently experience the best of Visa’s global expertise
- Achieving optimal balance of client and Visa’s interests
- Driving delivery of a quality sales pipeline for core products and value added services
- Take clear ownership and accountability of the risks of the business and ensure that as a team, we effectively manage risk through consistent application of all of Visa’s relevant Key Controls
The ideal candidate will have:
- Highly disciplined and organized approach to execute consistently and systematically on both immediate and long-term priorities
- Ability to lead cross-functional teams with a collaborative and results driven leadership style that is both inclusive and capable of decisive action
- A strategic thinker who creates a clear vision and then breaks the objective into clear deliverables phases
- Commercial acumen, can apply commercial analysis to evaluate business opportunities and ensure that budget, profitability and earnings targets are based on valid assumptions and appropriate business models
- Disciplined approach to risk management, can identify and analyze the risks when making decisions
- Excellent presentation, communication and networking skills
- Self-starter with demonstrated ability to take initiative, and adapt in a fast changing, often ambiguous market context
- Ability to develop strong connections at all levels of our clients
- Native level Japanese and business level English
- Minimum 10 years’ experience in sales, business development or management consulting
- Good understanding of Japanese banking industry
- Knowledge and experience with payments, eCommerce, and mobile technologies is a plus
- Proven ability to design, negotiate and manage execution of business agreements
- Experience in planning, managing and closing complex and competitive sales efforts
- Experience in stakeholder management at large, complex organizations
- Strong academic credentials. An MBA or similar degree from a top tier institution is preferred