Talent Operations Specialist

The Talent Operations Specialist is a full-time role providing the governance, compliance, and systems-enablement backbone for India Talent Acquisition.

Operating beyond day-to-day execution, the role owns end-to-end operational outcomes, process and audit standards, systems and vendor governance, and critical escalations for India TA Operations.

At a scale of ~2000 annual hires and 10+ Talent Coordinators, the role provides dedicated operational leadership across a complex ecosystem of Talent Partners, Talent Coordinators, COEs, Global Talent Operations (GTAO) peers, and technology/vendor partners, while also leading key global and India-specific initiatives.

The position reduces reliance on contingent resources for core, audit-sensitive operations and brings clear FTE accountability to business-critical processes.

The incumbent is expected to operate with significant autonomy,identifying and driving improvements, resolving operational risks, and independently representing India TAO in global forums.

Key Responsibilities

Talent Coordination Governance & Leadership

• Lead end-to-end TC operations across onboarding, training, workload management, offer enablement, and interview scheduling,setting operating standards and driving consistent execution.
• Own SLA and performance governance, proactively identifying risks, diagnosing root causes, and driving resolution; escalate only where policy, investment, or leadership intervention is required.
• Lead complex issue resolution and escalations, exercising judgment beyond standard playbooks and continuously strengthening processes based on recurring themes and insights.
• Drive operational health and continuous improvement through weekly performance reviews and RCAs, with clear accountability for closing systemic gaps,not simply identifying them.

TA Operations & Systems Enablement

• Drive operational excellence across core TA processes, including interview scheduling, offer operations, onboarding readiness, and referrals,owning execution, governance, and continuous improvement.
• Own India TA systems governance as the SPOC and SME for Workday Recruiting, ServiceNow, Phenom CRM, and HackerRank, ensuring data integrity, access governance, and effective adoption.
• Lead capability building and enablement for Recruiters and TCs through structured process and systems training, including readiness for new tools, workflows, and rollouts.
• Drive TA technology enhancements in partnership with TechOps and GTAO, leading requirements validation, UAT, change readiness, and rollout support.
• Strengthen process governance and audit readiness by maintaining SOPs, governing documentation and change requests, and ensuring robust audit trails.
• Identify and solve operational gaps by proactively diagnosing process inefficiencies and developing scalable, automation-led improvements for TA leadership approval.

Vendor, Procurement & Compliance Governance

• Own end-to-end TA procurement operations, including PR/PO management, renewals, invoice tracking, SLA governance, and ROI monitoring across sourcing tools and TA vendors.
• Lead vendor governance and performance, proactively identifying, escalating, and resolving service, commercial, and operational risks.
• Drive cross-functional execution with Procurement, Legal, Finance, and Vendor Management to ensure timely renewals, commercial discipline, and compliance.
• Serve as TA’s audit & compliance POC for SOX, statutory, equity, offer-governance, and data-privacy reviews, maintaining accurate and audit-ready documentation.

Stakeholder & Change Leadership

• Partner with Talent Partners, COEs, and TA leadership to design and execute process updates, training, and audit preparations.
• Lead adoption of new operating models (e.g., Interview Scheduling AI, ServiceNow workflow changes) through structured communication, training, and feedback loops.
• Represent India TAO independently in global policy and system calibration sessions, ensuring regional compliance and scalability needs are represented and factored into global decisions.
• Mentor and provide guidance to Talent Coordinators and junior operations staff on process, systems, and compliance standards.

Required Skills & Capabilities

• Deep expertise in Talent Acquisition operations and end-to-end hiring workflows, with the ability to set standards, not just follow them.
• Strong working knowledge of Workday Recruiting or similar ATS platforms, including configuration, access governance, and troubleshooting.
• Proven experience owning interview scheduling, offer coordination, and onboarding processes at scale.
• Experience leading UAT, system rollouts, or process change initiatives.
• Strong audit and compliance orientation , SOX, statutory, data privacy, and offer governance.
• Vendor and procurement management experience, including PO/PR workflows and SLA governance.
• Excellent stakeholder management and executive communication skills; comfortable representing the function in senior and global forums.
• High degree of ownership, judgment, and process discipline; ability to operate with autonomy in ambiguous or high-pressure situations.
• Ability to mentor and enable junior team members and coordinators.

Required Experience & Qualifications

• 4–8 years of experience in TA Operations, Recruiting Operations, or Workforce Coordination, including demonstrated ownership of governance or compliance-sensitive processes.
• Proven experience operating in a high-volume, multi-stakeholder hiring environment (1,000+ annual hires preferred).
• Hands-on experience leading system implementations, UAT, or process change rollouts (required, not just exposure).
• Experience partnering with Procurement, Legal, Finance, or Vendor Management functions preferred.