Description
We are seeking an After-Hours Member Experience Associate to join our Community Team in Phoenix, Arizona. As the first point of contact for Kiln community members, you will act as the "face" of Kiln on an on-call basis, varying between 0-10 hours a week typically.
Your primary goal will be to support the Community Management team in achieving the following objectives:
- Personify Kiln's core values and strive to achieve our mission
- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Ensure that assigned Kiln facilities are fully operational and processes are running smoothly
- Drive growth and promotion of Kiln-provided service offerings
- Take direction from the Community Director to support the Community Team as required
Key responsibilities include:
- Providing a cheerful and friendly greeting to team members, Kiln members, and guests
- Serving as a point of contact for event attendees, vendors, and staff during events
- Assisting with the setup and operation of audio-visual equipment
- Ensuring a high level of customer service and addressing any guest inquiries
- Providing feedback and suggestions for future event improvements
- Participating in the teardown and cleanup of event spaces
Requirements:
- Partial completion of a college degree preferred, not required
- Office management or administrative experience
- Customer service or support experience
- Strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for Kiln's mission and values
- Proficient in basic computer skills
Benefits:
- Competitive hourly rate of $18/hr