Description
We are seeking an After-Hours Experience Associate to join our Community Team in Boulder, Colorado. As the first point of contact for Kiln community members, you will act as the "face" of Kiln on an on-call basis, varying between 0-20 hours a month typically. Your primary responsibility will be to assist with after-hours events, ensuring they run smoothly by addressing guest inquiries and issues.
Responsibilities:
- Provide a cheerful and friendly greeting to team members, Kiln members, and guests.
- Serve as a point of contact for event attendees, vendors, and staff during events.
- Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems.
- Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options.
- Provide feedback and suggestions for future event improvements based on observations and attendee feedback.
- Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building.
- May be included in special projects for the operations team.
Requirements:
- Partial completion of a college degree preferred, not required.
- Office management or administrative experience.
- Customer service or support experience.
- Strong verbal and written communication skills.
- Exceptional organizational and multitasking skills.
- Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow-through, and empathy.
- Passion for entrepreneurial communities.
- Passion and understanding for Kiln's mission and values.
- Proficient in basic computer skills.
What We Offer:
- Competitive compensation: $20/hr