Description
At Davis Heating, Cooling, Plumbing & Electric, great service starts with great people. For over 79 years, they’ve built their reputation on integrity, craftsmanship, and treating people the right way, including their team.
As a Field Service Manager, you will lead, coach, and develop the team, oversee daily field service operations, and monitor KPIs, callbacks, labor hours, service quality, and overall department performance.
Responsibilities:
- Lead, coach, and develop the team
- Oversee daily field service operations
- Enter daily huddle numbers
- Navigate customer complaints and concerns
- Gather equipment and materials for installs
- Answer questions about WaterFurnace geothermal
- Coordinate with dispatch to assign technicians and resources
- Monitor KPIs, callbacks, labor hours, and service quality
- Set clear expectations and hold the team accountable
- Recruit, interview, hire, and onboard technicians
- Identify training needs and help technicians develop their skills
- Ensure OSHA, safety, and company standards are followed
- Assist with budgeting, forecasting, and controlling expenses
- Partner with teams to improve operations
- Identify problems and implement solutions
- Build a positive, accountable team
Requirements:
- Deep expertise in residential HVAC, Plumbing, or Electrical service work
- Strong operational and problem-solving skills
- Comfortable managing KPIs, productivity, revenue, and service performance
- Ability to handle customer escalations and high-pressure situations
- Strong communication and leadership skills
- Safety-focused with knowledge of OSHA and field safety requirements
- Valid driver's license and clean driving record
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation, sick, and personal days
- Paid training and ongoing education
- Growth opportunities
- Parental leave
- Short-term and long-term disability
- Company-paid life insurance
- Friends and family discounts on services
- Year-round work