Description
Workplace Resources (WPR) is looking for a dynamic Service Delivery Manager (Technical Services) for the Americas West Portfolio. This role would be based and report out of our San Jose campus. The ideal candidate will bring a strong background in technical facilities, engineering, or technical project management, with experience leading complex technical services and driving operational excellence.
Responsibilities
- Govern an FM Contract which ensures all Americas West locations have a maintenance, life cycle management strategy & engineering plan for technical assets (HVAC, Building Management Systems, etc.)
- Partner with the worldwide team, and local leaders to deploy existing Cisco policies and procedures using your industry expertise and knowledge, ensuring owned and leased workplaces are safe & functional.
- Establish business relationships to better align current services today and ensure complete support of the business units as they constantly evolve and innovate.
- Deliver FM Hard services via outsourced Service Providers including:
- Contractual execution against existing critical metrics and SLAs
- Strategic Asset Opex & CAPEX Investment Plans, including due diligence, developing multi-year programs, prioritize work into projects, present/align the plan for the project teams to deliver.
- Driving continuous improvements in service levels, operating costs, energy & sustainability, quality and safety.
- Monitoring and Reporting on significant events impacting business operations.
- Budget & Spend Management, and prioritizing needs. Contract Variations, Work Order & Financial Approvals.
- Owning Business Continuity plans associated to FM Hard Services
Who You'll Work With
Reports to Americas Workplace Services Leader. The WPR Delivery team provides local focus and relevance in various geographic regions including all real estate transactions, capital investment program management and facility maintenance, operation, EHS, and procurement.
Minimum Qualifications
- Bachelors in an engineering discipline, plus 5-10 years of facility management or related proven experience
- Proven experience leading facilities service delivery and performance management, including managing operational performance, SLAs/KPIs, risk, and service outcomes across complex environments.
- Strong technical knowledge of building systems and critical infrastructure, with the ability to understand and translate complex technical concepts for senior leaders and cross-functional teams.
- Demonstrated program/project management experience, including developing business requirements, building business cases, driving stakeholder alignment, and delivering complex initiatives from planning through implementation.
- Competent in financial analysis, budget management and modelling, large scale asset capital planning and feasibility studies.
Preferred Qualifications
- Experience managing large, complex, multi-site facilities portfolios.
- Experience in 24x7 data centers, R&D labs, network labs, or other critical infrastructure environments.
- Knowledge of MEP systems, HVAC, BMS/building controls, asset maintenance, and critical infrastructure.
- Experience with asset management, procurement, lifecycle management, equipment costing, and total cost of ownership.
- Experience with environmental compliance, sustainability, and renewable energy programs.
- Experience developing and executing asset management and procurement strategies.
- Professional certifications in engineering, facilities management, project/program management, or related disciplines.
Benefits
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Paid time away (vacation, holidays, sick time)
- Optional 10 paid days per full calendar year to volunteer