Description
We are seeking a talented individual to join our Health & Benefits team, part of our people and investments business at Marsh. This role will be based in Hong Kong.
You will work with a diverse portfolio of corporate clients to support the design, placement, implementation, and ongoing management of employee benefits and health insurance programs. The role combines client services, insurance broking, market engagement, data analysis, and coordination of health and wellness projects.
Your responsibilities will include:
- Providing professional advisory and account management support to corporate clients, helping them assess coverage needs, evaluate insurer options, manage renewals, and implement practical solutions that align with their workforce objectives, financial considerations, and risk requirements.
- Contributing as a member of the account management team in developing overall client strategy, interpreting and presenting benchmark data to clients, and ensuring benefit plan changes are properly implemented.
- Managing day-to-day client and insurer relationships, providing responsive advice and coordinating requests across the full account lifecycle.
- Supporting the preparation and execution of insurance renewals, including gathering client and claims data, reviewing plan design, assessing market conditions, and coordinating timelines and deliverables.
- Assisting with broking exercises and requests for proposals by preparing market submissions, engaging insurers, comparing quotations, and summarizing coverage, pricing, terms, and conditions for client review.
- Advocating for clients in discussions with insurers and vendors, helping negotiate appropriate coverage, pricing, service standards, and contractual terms.
- Reviewing policy wording, benefit schedules, underwriting information, claims and utilization data, billing, eligibility, and other account documentation for accuracy and completeness.
- Preparing benchmarking, market analysis, cost projections, renewal reports, and client presentations using Excel and PowerPoint, translating data into clear commercial insights and recommendations.
- Supporting the evaluation and design of employee benefits programs, including plan changes, insurer consolidation, marketing exercises, and implementation of agreed client strategies.
- Coordinating with insurers, vendors, and internal colleagues to resolve administration, claims, billing, implementation, and policy servicing matters.
- Tracking action items, milestones, service commitments, and client deliverables to ensure work is completed accurately, on time, and to a high professional standard.
- Identifying emerging client needs and opportunities to strengthen relationships, improve retention, and support the growth of existing accounts.
- Escalating complex technical, claims, underwriting, or client matters appropriately while maintaining ownership of follow-up and communication.
To be successful in this role, you will need:
- A university degree or diploma in a related discipline or other relevant qualifications.
- At least 3 years of account management experience in health & benefits, insurance, and/or insurance broking.
- Practical understanding of insurance broking, renewals, insurer engagement, client servicing, and the administration of health and benefits programs.
- Strong client and stakeholder management skills, with the ability to build trusted relationships and communicate effectively with clients, insurers, and internal teams.
- Self-initiative and curiosity in the health and benefits sector, with a willingness to seek out knowledge and contribute to the team.
- Project management skills, with the ability to plan and execute multiple milestones in a timely manner with a strong commitment to quality.
- Strong proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong language capabilities in spoken and written English, Cantonese, and Mandarin.
As a Marsh colleague, you will enjoy:
- Professional development opportunities, interesting work, and supportive leaders.
- A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
- A range of career opportunities, benefits, and rewards to enhance your well-being.