Description
We are seeking a talented individual to join our Health & Benefits team, part of our people and investments business at Marsh. This role will be based in Hong Kong and is a hybrid position requiring at least three days of office work per week.
The successful candidate will provide operational and analytical support to the employee benefits consulting/broking team and Account Managers, ensuring client needs are met in line with agreed service standards and timelines.
Key Responsibilities:
- Client Servicing & Coordination:
- Support day-to-day service delivery for assigned clients, including requests, follow-ups, and documentation.
- Coordinate with internal stakeholders to meet client requirements within agreed timelines.
- Build collaborative working relationships across internal teams through clear and timely communication.
- Renewals / Placement / Billing Support:
- Support annual renewal activities and mid-term changes.
- Prepare renewal reports/materials and track required inputs.
- Follow up with clients for missing information and confirmations.
- Coordinate with internal teams for quotation, placing, and billing activities.
- Data Preparation & Benefits Analytics:
- Develop a working understanding of major employee benefits/insurance classes offered by the Company.
- Collect, clean, and analyze data (e.g., claims, benefit utilization, member census).
- Produce clear summaries/insights and highlight key observations for team management.
- Accuracy, Governance & Filing:
- Validate that information received is accurate and aligned with engagement scope, policy terms, and coverage.
- Ensure proper filing, version control, and completeness of records in shared folders.
- Claims Support:
- Maintain awareness of moderately complex claim-related matters.
- Support claims personnel by coordinating information and assisting with progressing equitable claim outcomes on behalf of clients.
Requirements:
- Bachelor's degree in Management, Finance, Accounting, Behavioral, or a related discipline.
- 2+ years of experience in the insurance industry preferred.
- Strong attention to detail and accuracy.
- Strong analytical skills (ability to interpret claims/utilization/census data, identify trends/cost drivers, and translate findings into clear insights and client-ready summaries).
- Solid Excel/reporting skills (e.g., pivot tables, data cleaning, reconciliation, basic charting).
- Good communication and stakeholder management.
- Ability to manage multiple deadlines and priorities effectively.
Benefits:
- Professional development opportunities.
- Interesting work and supportive leaders.
- Vibrant and inclusive culture.
- Range of career opportunities, benefits, and rewards to enhance well-being.