Description
We're looking for a First Line IT Support Analyst to join our Wholesale team. As a First Line IT Support Analyst, you'll provide friendly, knowledgeable assistance over the phone and by email, helping to diagnose and resolve issues while delivering an excellent customer experience.
Job Details:
- £26,430 (pro rata)
- Remote role with occasional trips to our Scunthorpe office
- Part-time, permanent (18.75 hours per week)
Responsibilities:
- Respond to incoming calls and emails from Nisa retailers
- Investigate and troubleshoot technical issues to identify root causes
- Apply first line fixes and follow established support processes
- Escalate unresolved issues to specialist IT colleagues when needed
- Accurately record and maintain all incident details within the service desk system
- Communicate updates clearly with customers and colleagues
- Build your knowledge of the systems and applications used across the business
Requirements:
- Experience delivering excellent customer service
- Strong communication and relationship-building skills
- A general interest in technology and IT systems
- A logical and methodical approach to problem-solving
- The ability to stay organised and manage multiple priorities
- A positive attitude and willingness to learn new skills
Benefits:
- An annual bonus scheme
- 28 days holiday (pro-rata) plus bank holidays
- A pension with up to 10% employer contributions
- 30% discount on Co-op products and 10% off other brands
- Stream – early access to a percentage of your pay as you earn it
- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
- 24/7 colleague support service
- Training and support for your development and career progression
- Cycle-to-work scheme