Description
We are seeking a Maintenance Renewals Analyst to join our team. As a Maintenance Renewals Analyst, you will support sales processing activities and process improvement for an assigned area, account or process. You will demonstrate capability and understanding of requirements in all areas of sales processing, develop client interaction and negotiation skills, review process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries, communicate analysis results to internal stakeholders, and implement specified changes to processes or tools to improve performance and increase customer satisfaction.
Responsibilities:
- Supports sales processing activities and process improvement for an assigned area, account or process
- Demonstrates capability and understanding of requirements in all areas of sales processing
- Develops client interaction and negotiation skills
- Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
- Communicates analysis results to internal stakeholders
- Implements specified changes to processes or tools to improve performance and increase customer satisfaction
Requirements:
- Bachelor's degree in Business Management or equivalent
- Typically 2-4 years experience
- Experience implementing policies, processes, and analytics methods to support client sales processing
- Ability to apply analytical, statistics and problem solving skills
- Understanding of business and sales processing tools, systems and practices
- Familiarity with reviewing and interpreting client agreements
- Strong written and verbal communication skills
- Mastery in English and local language
- Ability to effectively communicate sales processing plans, proposals, and results and negotiate options