Description
At Adyen, the Account Management team is critical to the growth and success of our business. As an Account Manager, you will manage relationships with innovative Belgian and international merchants, covering multiple industries and channels. You will have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy.
As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. You will contribute to our ongoing momentum by understanding the unique customer needs and identifying commercial opportunities, including expansion opportunities and the addition of value-adding products.
Responsibilities:
- Relationship management: Responsible for onboarding and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
- Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
- Project management: Prioritize and manage short and long-term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
- Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
- Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
Requirements:
- Enjoy engaging others and developing strong working relationships internally and externally with customers.
- You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
- Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry.
- Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers.
- Strong time management skills and constantly looking for ways to work efficiently.
Additional Requirements:
- You have work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side.
- This role is based out of our Brussels office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
- You have full professional written and verbal proficiency in Dutch, French AND English.
- Some domestic and international travel is required.