Description
As a Customer Success Associate, you will focus on the long-term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.
You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer's unique needs and clearly convey the value of the Datadog product.
What You'll Do:
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
- Act as an advisor to customers to ensure they're leveraging the solution effectively.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).
Who You Are:
- Customer-minded, always trying to provide the most value possible.
- Fluency in Turkish required.
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail.
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
- Passionate about building long-term and lasting relationships.
Benefits and Growth:
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- An inclusive company culture, opportunity to join our Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Generous global benefits.