Description
We’re Workday, a leading AI platform for managing people, money, and agents. We're shaping the future of work so teams can reach their potential and focus on what matters most.
About the Team Sana is an AI lab building superintelligence for work. We believe organizations can accomplish their missions faster when humans can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI.
About the Role As a Customer Success Manager, you will work solely on partner engagement with leading organizations adopting Sana Learn, ensuring they achieve meaningful outcomes from their investment.
Responsibilities
- Own Customer Outcomes: Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value
- Drive Adoption and Value Realization: Lead conversations with customers to define what success looks like and how to achieve it
- Act as a Strategic Partner: Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities
- Maintain Visibility Across the Customer Journey: Stay closely aligned to customer progress to ensure continuity into long-term success
- Drive Retention and Growth: Identify expansion opportunities across teams, use cases, and geographies
Requirements
- 4+ years of experience in customer success, consulting, or similar roles in a SaaS environment
- Experience working with enterprise customers
- Experience working with senior stakeholders
Nice to Have
- Implementation experience of a SaaS product
- Ability to thrive in an environment with limited playbooks
- Experience with incorporating AI into client workstreams
- Experience driving adoption with measurable customer outcomes
Salary $128,200 USD - $192,200 USD