Description
We are seeking a Bi-lingual Pharmacy Support Call Center Representative to join our team on a contract basis. As a Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers to patients. You will be the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.
Job Responsibilities:
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provide first-level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week under moderate supervision
- Multiple shifts available: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00 am – 7:00 pm EST, 11:00 am – 8:00 pm EST
Minimum Education & Experience:
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish)
Pay Information: The pay range for this role is $18.00 per hour.