Description
HP is seeking a LaserJet Field Support Technician with existing field technical support knowledge/skills of HP LaserJet and DesignJet Printers to complete a variety of assignments & tasks supporting customers throughout Eastern Michigan.
The role involves maintaining high-level customer satisfaction, handling customer-relations problems, providing software service, and responding to service, product, technical, and customer-relations questions.
Responsibilities:
- Maintain high-level customer satisfaction by clarifying customer needs and ensuring they are met
- Handle customer-relations problems promptly and appropriately, escalate issues according to established procedures
- Provide software service, post-sales or service delivery support for local accounts on standard systems
- Respond to service, product, technical, and customer-relations questions
Education and Experience Required:
- Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 3-5 years of working experience in related fields, or Degree holder with no or less than 2 years relevant working experience
Knowledge and Skills:
- Knowledge & experience supporting HP LaserJet, DesignJet & PC products
- Thorough knowledge of organization and policies
- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
- Ability to build and maintain ongoing relationships with customers, peers and support partners
- Ability to perform while under high-pressure situations
- 50% travel required
The pay range for this position is $24 to $32 per hour (applies to US candidates only).
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Long-term/short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, and 15 days paid time off