Description
Join IQVIA, The Human Data Science Company, and be part of an exciting project with a key business partner.
As a Call Center Agent in the Pharmaceutical Industry, you will assist the team by making calls to medical personnel to validate and complete information in IQVIA's databases.
Main Responsibilities:
- Conduct surveys for the healthcare sector, including doctors and institutions (outbound calls)
- Perform web searches
- Send emails
- IMPORTANT: This role does not involve sales or debt collection
Requirements:
- High school diploma or equivalent
- At least 6 months of experience as a Call Center agent (outbound calls)
- Work location: Col. Nápoles (near WTC), Ciudad de Mexico
- Telephone etiquette
- Excel skills
What we offer:
- Base salary
- Productivity bonus (100% paid based on KPIs and internal policies)
- Food vouchers
- Life insurance
- Minor medical expense insurance
- 50% vacation premium (above the law)
- 30 days of Christmas bonus (above the law)
Work Schedule: Monday to Friday, 9am to 6pm, hybrid modality (one day in office, four days at home)