Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We're looking for a Service Center Representative to join our team in Bartlesville, OK. As a Customer Experience Specialist, you'll be the first point of contact for policyholders during some of their most important moments. Your mission is to provide clear, compassionate, and knowledgeable support,ensuring every caller feels heard, informed, and confident in the process.
Responsibilities:
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
- Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
- Assigns new claims to the appropriate claims handler.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Requirements:
- High school diploma or GED required. College courses preferred.
- At least one year of customer service experience (insurance or call center experience preferred).
- Knowledge of medical terminology.
- Understanding of claims management.
- Strong communication skills with the ability to explain complex information clearly.
- Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously.
- Strong organizational skills.
- Familiarity with insurance terminology and claims processes.
Benefits:
- Join a respected, rapidly growing insurance organization.
- Make a real difference by guiding people through life's most important moments.
- Build your expertise in insurance operations and customer service.
- Thrive in a supportive, team-focused environment with clear paths for growth and advancement.