Description
Transform technology into opportunity as the Intermediate-Level Tier 2 (T2) Ground Terminal (GT) / IT Technician provides sustainment and technical support to maintain the availability, reliability, and operational Performance of GT systems.
Responsibilities:
- Perform T2 sustainment of GT control MUE hardware
- Resolve basic equipment problems using approved procedures and coordinates cross-domain troubleshooting or escalate complex issues to engineers, Software/IT Technician, Network Administrators, and higher-tier support
- Perform preventive and corrective maintenance, troubleshooting, repair, configuration-control activities, equipment modifications, installation, and testing to maintain reliable GT performance
- Develop and deliver a Configuration Management Plan (CMP) for the GT antenna baseline and MUE hardware baseline
- Maintain configuration control of the baseline for GT antennas and MUE hardware in accordance with the Government approved CM Plan
- Deliver and maintain Standard Operating Procedures (SOPs) for routine, preventative, and corrective maintenance of GT antenna and MUE hardware
- Detect, isolate, document, and resolve faults or problems encountered during operations of the GT control MUE hardware baseline
- Evaluate potential impact of local construction projects and new communication capabilities on the operational performance for the GTs
- Support the installation, integration, and testing of new antennas and antenna upgrade projects
- Escalate and coordinate complex or unresolved GT issues to Tier-3 as needed
Desired Qualifications:
- GT or Related Maintenance Experience: Hands-on experience performing preventive and corrective maintenance, troubleshooting, repair, restoration, and sustainment of GT antenna, RF, communications, or comparable mission-critical systems
- Antenna / RF Systems: Strong knowledge of antenna systems, feeds, RF signal paths, associated with hardware, and maintenance practices used to sustain antenna performance
- Fault Isolation & Restoration: Demonstrated ability to diagnose equipment faults, perform routine fault isolation, execute approved corrective actions, verify restoration, and escalate unresolved problems to higher-tier support
- Configuration and Documentation: Experience implementing approved configuration changes, maintaining accurate configuration and maintenance records, and performing work in accordance with O&S plans, technical procedures, and configuration-control requirements
- Installation & Test Support: Experience supporting installation, checkout, integration, testing, and acceptance of antenna equipment, and upgrades
- Vendor / Higher-Tier Coordination: Experience documenting technical problems and coordinating unresolved equipment or maintenance issues with Tier-3/4 personnel
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance