Description
We're looking for an L2 IT Technician to support and maintain large-scale GPU clusters in a data center environment. You will troubleshoot high-performance server hardware, handle L1/L2 support, and collaborate with IT infrastructure engineers and L3 technicians.
Your responsibilities will include:
- Solving hardware-related issues with servers, involving in-depth advanced level troubleshooting
- Reporting to hardware problem management, executing workarounds and solutions
- Proactively handling L1/L2 tasks through the ticket system
- Updating new processes and documentation for the IT hardware team
- Collaborating with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics
- Improving support processes, documentation, and training materials
- Basic level of network tasks, troubleshooting, and support
Requirements:
- Knowledge of data centers and server equipment
- Advanced knowledge of IT hardware and practical experience of troubleshooting
- Advanced skills working with the Unix/Linux operating system and command line
- Experience with equipment monitoring, data analysis, and presentation
- Proactiveness and sense of responsibility
- High proficiency in spoken and written English
It will be a bonus if you have:
- Knowledge of network equipment and troubleshooting at an advanced level
- Driving license type B
Benefits & Perks:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams