Description
Ninja Van is seeking an Executive, Retail (Sales) to join their team in Kuala Lumpur, Malaysia. As a tech-enabled logistics company, Ninja Van provides hassle-free delivery services for businesses of all sizes across Southeast Asia.
Job Responsibilities
- Proactively scout, identify, and approach potential shippers and SMEs within the retail area.
- Conduct direct selling through walk-ins, cold outreach, field canvassing, and business visits.
- Build a strong sales pipeline through aggressive prospecting and continuous follow-ups.
- Pitch Ninja Van services confidently and tailor solutions to customer needs.
- Work closely with Area Manager to push regional sales initiatives and maximize conversion.
- Achieve individual sales targets for revenue, parcel volume, and shipper acquisition.
- Maintain daily tracking of leads, visits, and sales performance.
- Execute sales campaigns, promotions, and product pushes as assigned.
- Upsell and cross-sell to maximize revenue from new and existing customers.
- Take ownership of results and continuously seek ways to grow accounts and expand share.
- Provide onboarding guidance to new shippers (dashboard, product selection, billing basics).
- Ensure customers understand core NV services and value propositions clearly.
- Maintain positive relationships to encourage repeat shipments and increased usage.
- Gather customer insights and escalate sales-related feedback.
- Maintain accurate and timely documentation of all sales activities.
- Ensure data accuracy in lead logs, pipeline updates, and customer information.
- Submit daily/weekly updates to Area Manager.
Job Requirements
- Minimum Diploma in Business, Marketing, Sales, or related field.
- Minimum 1–3 years of direct sales, field sales or business development experience (logistics, FMCG, retail sales preferred).
- Fluent in English & Bahasa Malaysia (Mandarin is an added advantage).
- Proven track record in hunting, cold acquisition, and achieving sales targets.
- Strong hunter mindset, hungry for sales, driven, and persistent.
- Not afraid to approach new customers and initiate conversations.
- High confidence in pitching, negotiation, and closing deals.
- Resilient, self-motivated, and able to handle rejection positively.
- Strong interpersonal and communication skills.