Description
We’re AntiSocial, a social-first digital marketing agency powered by people who love to create. Our work spans industries and disciplines, from conceptual campaigns and strategic media plans to creator partnerships, influencer strategies, and content production for leading brands around the world.
As part of the Thinkingbox family, we bring creativity, collaboration, and innovation to everything we do. At AntiSocial, you’ll join a diverse and talented team that delivers bold campaigns and innovative solutions for some of the world’s top brands.
We're looking for a Community Manager to join our Toronto team. You'll be the voice behind some exciting brands, helping build engaged online communities and creating meaningful conversations across social platforms.
Responsibilities
- Manage day-to-day community engagement across social platforms, including Instagram, TikTok, Facebook, X, YouTube, and emerging channels.
- Monitor and respond to comments, DMs, mentions, and conversations in a timely, thoughtful, and brand-appropriate way.
- Develop and maintain authentic brand voices, adapting tone and messaging across different clients and communities.
- Proactively identify opportunities for brands to join relevant cultural moments, trends, and online conversations.
- Build relationships with audiences, creators, influencers, and brand advocates through meaningful engagement.
- Work closely with social strategists, content creators, creative, and account teams to ensure community management aligns with broader campaign objectives.
- Support the execution of social campaigns, product launches, activations, and always-on content programs.
- Monitor online sentiment, flag potential issues, and escalate sensitive conversations or reputational risks when needed.
- Identify emerging trends, memes, conversations, and cultural moments that could inspire content or engagement opportunities.
- Track community performance, audience sentiment, and engagement metrics, sharing insights and recommendations with internal teams.
- Help develop community management guidelines, response frameworks, FAQs, and best practices for clients.
- Stay up to date on platform changes, social behaviours, and evolving community management trends.
- Support the strategy team with social listening, audience research, competitive analysis, and identifying cultural trends and insights.
- Help translate community conversations, audience behaviours, and engagement data into actionable insights and strategic recommendations.
- Contribute to brainstorms and early-stage campaign planning, bringing forward ideas informed by community trends and audience interests.
- Assist with developing social strategy presentations, research decks, and reporting for internal teams and clients.
- Collaborate with strategists to better understand how community insights inform broader social and content strategies.
Requirements
- 2+ years of experience in community management, social media, or a related digital marketing role, ideally within an agency environment.
- A strong understanding of social media platforms, online communities, and how audiences engage with brands.
- Excellent written communication skills, with the ability to write engaging, clever, and on-brand responses.
- A natural ability to adapt your tone of voice across different brands, audiences, and platforms.
- A genuine passion for internet culture, social media trends, entertainment, and what's happening online.
- Strong organizational skills and the ability to manage multiple clients and communities at once.
- Experience using social media management and listening tools such as Sprout Social, Hootsuite, Brandwatch, or similar platforms.
- Good judgment when handling sensitive conversations, customer concerns, or potential brand issues.
- A proactive, collaborative mindset and the ability to spot opportunities without always being asked.
- Comfortable working in a fast-paced, creative agency environment where priorities can shift quickly.
Benefits
- Monday - Thursday in office (Fridays are remote optional)
- Flexible time off, including paid vacation and sick days
- Consistent culture and team-building events
- Employee recognition and incentive programs
- Seasonal celebrations and gatherings throughout the year
- Office lunches
- Branded company swag
- Access to industry events, learning opportunities, and non-profit outreaches
- Dog-friendly offices
- Unlimited coffee, drinks, and snacks
- Flex work and travel options
- Comprehensive extended health benefits