Description
We are seeking an Officer, Customer Experience to join our team in Hong Kong.
The successful candidate will handle enquiries from distributors and customers, providing one-stop service and solutions in relation to procedure, payment, administration guidelines, and case progress.
Key responsibilities include:
- Handling enquiries from distributors and customers
- Providing one-stop service and solutions to distributors and customers
- Providing recommendations in process review and revamp to streamline workflow and procedures for efficiency gain
- Assisting in ad hoc projects as assigned
The ideal candidate will have:
- A university degree, or 2 years or more relevant experience in financial or insurance industries, preferably with frontline servicing exposure
- Proficiency in written English and Chinese, and fluency in spoken English, Cantonese, and Mandarin
- IIQE (Paper 1, 3, and 5) license holder preferred
- Good communication and problem-solving skills
- Ability to work under pressure