Description
Join FxPro, a leading international fintech company, as a Client Operations Officer. You will assist clients by providing support through various channels, answering questions, and resolving problems.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner via calls, emails, and chat messages.
- Troubleshoot and resolve customer issues, providing accurate solutions or escalating to relevant team members.
- Educate customers on product features, benefits, and usage, offering guidance and troubleshooting steps.
- Collaborate with cross-functional teams, such as Client Accounting, Technical Support, and Back Office, to address customer needs.
- Escalate complex issues to Supervisors or Managers and follow established procedures.
- Continuously improve customer support processes by identifying areas for improvement and sharing feedback.
- Perform Back Office and Client accounting tasks, including following internal onboarding procedures and processing deposits.
Requirements:
- University degree or relevant working experience.
- At least 1 year of experience in a similar role.
- Excellent computer skills.
- Knowledge of trading platforms (MT4, MT5, or cTrader) is an advantage.
- Excellent command of English (verbal and written), with any additional spoken language being an advantage.
Benefits:
- Competitive salary.
- Visa and medical insurance.
- Excellent working environment.
- Opportunity to work with a global brand.
- Career growth and professional development.