Description
We are seeking a Customer Service Advisor to join our team at Barclays on the Isle of Man.
As a Customer Service Advisor, you will provide first-class customer service by supporting our clients in their day-to-day banking and helping through various communication channels.
Responsibilities
- Collaborate across multiple digital channels to personalise each interaction with a customer.
- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team.
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
Requirements
- Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have.
- Strong Communication.
- Proficiency in customer service.
- Strong working knowledge of Microsoft Tools and their usage.
What We Offer
- Competitive benefits package.
- Hybrid working.
- Comprehensive training and ongoing support.
- Opportunities to explore broader roles across the organisation.
Values
- Respect.
- Integrity.
- Service.
- Excellence.
- Stewardship.