Business Systems Analyst- Zuora Administrator

We are hiring a Business Systems Analyst to own, optimize, and scale Zuora, our core billing and subscription management system.

As a Business Systems Analyst at Canopy, you will play a crucial role in building seamless integrations across tools and leveraging AI and automation to streamline our billing and financial operations.

Responsibilities:

• Own and manage Canopy's daily operations in Zuora.
• Design and optimize workflows for billing, subscription management, and financial reporting, with a focus on automation, scalability, and accuracy.
• Strategize and build the vision for how Canopy uses Zuora.
• Anticipate business needs and deliver functionality to support new product launches, pricing changes, and internal process changes.
• Drive seamless cross-system integrations and data flows across business systems.
• Identify and implement AI-powered automation to improve data accuracy, efficiency, and user experience.
• Partner with system owners and business stakeholders to align tools with complete, end-to-end business processes within Zuora.
• Communicate solutions and tradeoffs clearly to both technical and business audiences.
• Build and maintain documentation on system architecture, processes, and integrations.
• Streamline processes, improve usability, and reduce manual work through automation and AI-driven solutions.
• Identify gaps and drive continuous improvement initiatives.

Requirements:

• 3 years of experience owning Zuora or another billing system (Chargebee, Maxio, etc). 5+ years of experience preferred.
• Bachelor's degree in Information Systems, Business, or a related discipline.
• Strong system design fundamentals with a proven hands-on record of solving business problems.
• Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.

Nice to Have:

• Clear, confident communication skills, able to translate technical constraints into business language and vice versa for audiences of all levels.
• Demonstrated ability to produce technical artifacts and documentation.
• Hands-on experience with SQL and data modeling.

Benefits:

• Flexible Paid Time Off
• Health Benefits, including Medical, Dental, and Vision, and an HSA Match.
• 401(k) with 100% match up to 3% of your contribution.
• Mental Health support through Impact Suite and Employee Assistance Program (EAP).
• Paid New Parent Leave and Birthing Parent Leave.
• Supplemental Benefits, including 100% company-paid Basic Life & AD&D insurance and long & short-term disability coverage.
• Nectar, our peer-to-peer recognition program.
• Company Events, including monthly company-wide meetings, summer parties, and more.
• Fully-stocked kitchen.