Description
We are seeking an MRO Systems Support Specialist to support day-to-day users of the MRO system by providing first-line assistance, troubleshooting basic issues, and helping maintain data accuracy and process compliance.
Working under the guidance of the senior support lead, this role will build knowledge of aircraft MRO practices, military parts management, and system operations, while supporting the existing MRO system assisting with the move to Siemens Opcenter in future.
Responsibilities:
- Provide first-line support to end users of the MRO system.
- Log, track, and follow up on user issues, questions, and service requests.
- Assist in maintaining accurate system data related to maintenance activities, parts, and records.
- Support users in understanding system processes and standard workflows.
- Help ensure MRO system entries align with approved maintenance and material processes.
- Assist in checking part details, status, and traceability information, particularly in support of military aircraft operations.
- Escalate more complex issues to senior team members or technical support.
- Support testing of system changes, fixes, and future migration activities.
- Help update user guides, work instructions, and support documentation.
- Coordinate with maintenance, supply chain, and quality teams as required to resolve routine issues.
- Participate in system training and knowledge transfer activities.
- Contribute to continuous improvement by identifying recurring issues or user pain points.
Benefits:
- Competitive salary and annual incentive plans
- Continuous learning opportunities
- Success as defined by you
- Diverse and inclusive culture
- 23 days plus UK public holidays and a Winter Break between Christmas and New Year
- Pension Plan with 10% employer contribution
- Company paid BUPA Medical Plan
- Short Term Sickness: 100% pay for the first 26 weeks
- Long Term Sickness: 66.67% of annual salary from 27th week
- 6x annual salary life insurance
- Learning Together Programme to support your ongoing personal and career development
- Access to Boeing's Well Being Programs, tools and incentives
- Excellent parental leave options are available
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