Description
Want to be part of a team that helps residents build a brighter financial future?
At Peabody, we're more than a landlord. We're committed to helping residents overcome challenges, improve their financial wellbeing and create opportunities for lasting change. Our Financial Inclusion Team plays a vital role in delivering this support and we're looking for a proactive and organised Financial Inclusion Support to join us.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, thrives on helping others and wants to contribute to a service that makes a genuine difference to residents' lives.
What you'll do
As a key member of the Financial Inclusion Team, you'll provide essential administrative support that helps the service run efficiently and effectively. You'll:
- Manage incoming enquiries and CRM cases, ensuring they are processed accurately and promptly.
- Respond to resident enquiries via phone, email and text, providing excellent customer service.
- Make referrals to internal support services, including Financial Inclusion Advice & Wellbeing and Economic Team.
- Manage Northgate (NEC) Task Manager workflow and support team workflows.
- Coordinate client satisfaction surveys and help monitor service performance.
- Maintain accurate records and electronic filing systems.
- Manage the electronic post inbox and distributing the electronic post accurately and promptly.
- Support the team with meeting coordination, minute-taking and general administration.
- Assist with communications, mailouts, bulk texts and other resident engagement activities.
What you'll bring
We're looking for a highly organised, customer-focused individual who enjoys supporting colleagues and helping residents access the services they need. You'll also have:
- Experience providing administrative support within a busy team environment.
- Experience managing data and maintaining accurate records.
- A basic understanding of the welfare benefits system.
- Strong IT skills, including Microsoft Office, databases, email and spreadsheets.
- Excellent attention to detail and the ability to maintain accurate records.
- Strong verbal and written communication skills.
- The ability to manage a varied workload and meet deadlines.
- A proactive approach, with the confidence to use your own initiative.
- An understanding of the importance of confidentiality and handling sensitive information appropriately.
About us
At Peabody, our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.
What we offer
- 30 days’ annual leave, plus bank holidays
- Flexible benefits scheme, including family-friendly options and access to a discount portal
- Up to 10% pension contribution