Description
We are seeking experienced Customer Support staff to join our Technical Support team at SecurityMetrics. As a Customer Support Representative, you will handle inbound and outbound phone calls to provide basic account support and assist customers with our security products.
Responsibilities:
- Provide basic customer support and account maintenance via phone, email, or chat
- Scope customers to determine their PCI Self Assessment Questionnaire type
- Help customers navigate and understand the PCI Self Assessment Questionnaire
Required Skills and Experience:
- Fluent in English and another language
- Customer Support experience
- Call center experience
- Basic computer skills
- Technical troubleshooting
- Desire to learn and grow
- Excellent written and oral communication skills
- Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns
Preferred Skills and Experience:
- Familiar with PCI-DSS
- HTML and JavaScript knowledge
- Basic understanding of networks and network devices
- Industry certifications
Compensation: Up to $25/hr depending on shift, plus up to $400 production bonus per pay period.