Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We're looking for a motivated and driven individual to step into a Team Leader role within our Motor's Capture, FNOL & Administration department. In this position, you'll be responsible for maintaining high standards of work quality and ensuring service delivery targets are consistently met.
Your duties will include:
- Carrying out internal audits, including telephony and file reviews
- Analysing trends, identifying training requirements, and working on developing new claims process improvements with client approval
- Preparing management information reports to highlight key trends, pinpoint hot spots, and propose effective solutions
- Active participation in client and customer management
This role is perfect for someone who thrives on leadership, enjoys problem-solving, and is passionate about delivering exceptional service.
The skills you will possess when applying:
- Demonstrable leadership capability: confidence in directing and sustaining a high-performing team within a dynamic setting
- Comprehensive claims expertise: proven experience in managing motor insurance claims under demanding operational conditions
- Advanced people development skills: ability to coach, mentor, and motivate colleagues to achieve organisational objectives
- Exceptional communication proficiency: skilled in articulating complex information clearly to policyholders, insurers, and contractors, while negotiating equitable resolutions
- Strategic decision-making: capacity to evaluate intricate scenarios and implement solutions that balance compliance, efficiency, and customer satisfaction
What we'll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Voluntary flexible benefits – green car scheme, travel insurance, health assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services