Description
Freshfields is seeking a Change Manager to join the Marketing and Business Development (MBD) Global Operations team during a period of transformation. You will help colleagues adopt new technology, improved ways of working, and AI-enabled tools, ensuring change is clearly communicated, effectively embedded, and aligned to business priorities.
Responsibilities
- Develop and deliver change, adoption, and engagement plans for Global Operations platforms and initiatives.
- Create clear, audience-focused communications that explain the purpose, impact, and benefits of change.
- Design and deliver practical training, workshops, and supporting materials to build confidence and capability.
- Work with product owners, CRM, Experience Management, IT, and delivery teams to embed change activity across the project lifecycle.
- Use adoption data, feedback, and insight to measure progress, identify risks, and refine activity.
- Build and support a global network of change champions and super-users.
- Provide senior stakeholders with clear updates, recommendations, and insight on change readiness and business impact.
Requirements
- Experience supporting change, adoption, or transformation activity in a complex organisation.
- Strong communication skills, with the ability to adapt messaging for different audiences and channels.
- Confidence building trusted relationships and working collaboratively with senior stakeholders and cross-functional teams.
- Ability to plan, prioritise, and manage detail across multiple activities in a changing environment.
- Comfort working with data, feedback, and insight to inform decisions and demonstrate impact.
- A proactive, collaborative, and curious approach, with openness to learning new digital and AI-enabled tools.
Nice to Have
- Technology adoption, digital transformation, or process change within a global or matrixed environment.
- CRM platforms, enterprise systems, or AI-enabled tools.
- Creating communications, training, or engagement materials across channels such as SharePoint, email, presentations, or video.
- Using adoption data, user feedback, or performance insight to shape change activity.
- Professional services or another fast-paced, stakeholder-led environment.
Benefits
- Opportunity to develop change management expertise and build a global network.
- Contribute to technology-enabled transformation across the firm.
- Join a global MBD function of client managers, communications specialists, designers, and data professionals.