Description
Join the Royal Borough of Kingston Upon Thames as a Highways Business Systems & Improvement Manager. This role involves leading the effective use and continuous improvement of highways systems, data, and digital processes across Kingston and Sutton.
The successful candidate will be responsible for:
- Owning highways business systems on behalf of the shared service, ensuring Causeway Alloy and associated applications support reliable, efficient operational delivery across Kingston and Sutton.
- Continuously improving end-to-end highways processes and workflows, removing duplication, manual workarounds, and inconsistent practices.
- Leading the highways systems and digital improvement roadmap, with Causeway Alloy at its core.
- Providing clear governance of systems, data, and reporting.
- Driving user adoption and continuous improvement by working with operational teams, corporate digital and IT colleagues, and external suppliers.
The ideal candidate will have:
- Significant experience of managing and improving business-critical operational systems within a complex organisation.
- Strong experience of business process improvement, workflow design, service transformation, and embedding new ways of working.
- Proven ability to translate operational requirements into practical system, process, data, and reporting improvements.
- Visible leadership and strong stakeholder engagement skills.
In return, the Royal Borough of Kingston Upon Thames offers a range of benefits, including:
- A generous annual leave entitlement of 25-32 days, plus bank holidays.
- Enhanced Maternity, Paternity, shared parental, adoption, and dependents leave.
- Three volunteering days per year.
- Hybrid working.
- Flexible and agile working arrangements.
- Learning and development portal.
- Discounts on local shops, restaurants, gyms, and leisure centres.
- Interest-free season ticket loans.
- Local Government Pension Scheme.
- Bicycle loan facilities and cycle to work scheme.
- Electric vehicle leasing scheme.
- Confidential health & wellbeing and counselling support.