Description
Braze, a leading customer engagement platform, is seeking an IT Associate to join its team in Sydney. The successful candidate will provide technical assistance to employees, including fulfilling requests at the service desk, supporting macOS and iOS hardware, and basic network connectivity.
Responsibilities
- Provide IT technical support to employees in-person and remotely
- Troubleshoot hardware and software issues, supporting Mac endpoint deployment
- Provide in-office AV support managing conference room equipment and supporting live events
- Support account provisioning and de-provisioning via Okta and Google Workspace
- Support new employee onboarding sessions
- Write knowledge base how-to articles to support and educate employees
- Manage deployed computers and mobile devices via JAMF and Google MDM
- Manage the procurement of IT hardware and software
- Basic troubleshooting of wired and wireless networks
Requirements
- A self-starter ability to multitask, prioritize issues based on severity, and work independently
- Maintain high attention to detail and follow tasks to completion
- Approach users' issues with empathy
- Ability to communicate clearly with users directly via email, chat, and video conferencing
- Demonstrate excellent writing skills
- Ability to troubleshoot and administer Apple computers and mobile devices
- Basic understanding of wired and wireless networks
- Experience with Google Meet and Zoom device configuration and troubleshooting
- 3-5 years of providing technical support
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to the community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze