Description
As a Customer Success Technical Leader, you will be a Splunk expert and adept at understanding, adapting, and guiding account teams and customers on how to best use the Splunk Platform.
Responsibilities:
- Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)
- Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud.
- Strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
- Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization.
Key Responsibilities:
- Deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
- Health Review & Remediation
- Security Use Case Activation
- Proactively engaging Technical Success Engineers to review and assess their account’s health situation
- Proactively engaging Customer Success Executives on adoption/use case-related work opportunity
- Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes
- Strategic case-based delivery, up to 90 days of assistance
Requirements:
- Positive Vetting (PV), Nv1 or Nv2 Clearance
- Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development
- Data Management: Experience with integrating and normalising data from diverse sources
- Strong command of Search Processing Language (SPL)
- Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
Nice to Have:
- Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance
- Cybersecurity Frameworks: Solid foundation in NIST CSF, CIS, HIPAA, PCI DSS
- Industry Standard Security Certifications: GIAC, CISSP, OSCP or equivalent
- Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP)
- Splunk Certifications/Accreditations: ES Implementation Accreditation and/or SOAR consultant I & II
Soft Skills:
- Trusted technical advisor with the ability to manage assigned tickets and priorities
- Relationship Management - Establish technical credibility with a wide range of internal and customer contacts
- Conflict Resolution - Ability to engage in escalation management
- Influencing/Negotiating - Ability to influence peers, Splunk leadership and customers