Description
We are Swiggy Dineout, building India's largest dining out platform with over 100M diners across 21,000 restaurants in 34 cities. Our mission is to change the way India dines out by providing unparalleled convenience and offers on restaurant bills.
As an Account Manager, you will be responsible for onboarding and building relationships with 70-80 partner accounts in your territory to grow the Dine-out business and service offerings. You will aim to generate 80-90 lacs Gross Merchandise Value (GMV) per month.
Responsibilities:
- Onboard new accounts by explaining requirements to partners and coordinating with internal stakeholders
- Meet existing partners periodically to ensure accurate Restaurant Display Page (RDP) content and high image coverage
- Make persuasive presentations on the benefits of Dine Out plans and promotions for month-on-month growth
- Execute growth-forward activities such as offer alignments and marketing operations alignments
- Resolve issues like 'diner denied payout' and ensure seamless transactions
- Prepare growth plans for each account and gather competitor action insights
Data Interpretation & Business Performance Management:
- Filter relevant data from the Restaurant-facing dashboard and explain key performance metrics to partners
- Seek necessary support or actions from partners to ensure the right RDP view
- Stay updated on partner investments in competition and ensure partner investments are equal or higher than competition
Interaction with Stakeholders:
- Interact with partner support, sales operations, and finance teams
Functional Competencies:
- Understand Dine Out offerings and growth levers
- Knowledge of basic metrics such as operating hours, ADs revenue per order, Commission Revenue per order
- Elements of data dashboards such as CMS/PowerBi/Compass/Salesmate
- Understanding of Conversion Funnel
Qualifications:
- Graduate with 1.5-3 years of field sales experience
- Fluency in local language and working knowledge of English
- Experience with e-commerce activities and online marketing channels
- Confident, pleasing, and go-getter personality
- Effective communication skills
- Team player with analytical and good Excel skills