Head of Media Strategy & Business Operations

The Head of Media Strategy & Business Operations is a key leadership role responsible for driving strategic alignment, business operations, organizational effectiveness, and partnership performance across HP's global media organization.

This role serves as a strategic business partner to senior leadership, translating executive priorities into coordinated action and measurable outcomes.

The ideal candidate combines the ability to think strategically with the drive to move complex initiatives forward, resolve issues, and ensure commitments translate into results.

Responsibilities:

Strategic Business Operations & Executive Leadership

• Serve as a strategic business operations partner to the Vice President of Global Media and Global Media Operations leadership
• Lead the global media leadership team's operating cadence
• Drive cross-functional alignment, prioritization, decision-making, and accountability across global media initiatives
• Develop executive-ready business reviews, strategic recommendations, performance narratives, and leadership communications
• Anticipate organizational challenges, surface emerging risks, and proactively drive resolution across complex global teams
• Lead and develop a small team supporting business operations, program governance, and organizational effectiveness

Strategic Agency Partnership Governance & Value Realization

• Lead enterprise-level governance and operational management of HP's strategic media agency partnerships
• Establish and lead agency governance cadences, executive business reviews, performance scorecards, action tracking, and escalation processes
• Drive accountability for agency commitments, service-level agreements (SLAs), contractual deliverables, operational performance, and continuous improvement
• Partner with Finance, Procurement, Legal, and agency leadership to strengthen commercial transparency, billing governance, issue resolution, and adherence to contractual commitments
• Proactively identify risks, remove barriers, and drive timely resolution of cross-functional issues
• Establish frameworks to measure and maximize partnership value
• Collaborate with regional media leaders and their agency counterparts to ensure consistent governance

Global Business Planning & Strategic Integration

• Establish and lead strategic planning and engagement frameworks with global business-unit marketing leaders
• Drive planning discipline, cross-functional alignment, prioritization, and accountability across business-unit initiatives and global media capabilities
• Partner with media strategy, regional media leadership, and Global Media Operations to translate business objectives into coordinated planning priorities and actionable initiatives
• Facilitate strategic planning discussions, identify dependencies, and resolve organizational barriers to execution
• Strengthen the connection between business-unit priorities, audience-led marketing capabilities, agency planning, and measurable business outcomes
• Develop executive-level planning narratives and recommendations that support strategic decision-making

Operating Model, Governance & Organizational Effectiveness

• Design, implement, and continuously improve operating models, governance frameworks, and business processes that enable effective global media operations
• Establish clear roles, decision rights, accountability structures, escalation paths, and operating standards across internal teams and strategic partners
• Improve organizational efficiency, collaboration, and decision-making across geographically distributed teams and complex stakeholder environments
• Identify opportunities to simplify workflows, reduce operational friction, and improve speed to execution
• Build scalable management systems that strengthen organizational accountability and sustain long-term operational excellence

Transformation, Change Management & Capability Adoption

• Lead cross-functional program governance supporting strategic business initiatives and ongoing marketing modernization
• Partner with internal stakeholders and external partners to enable adoption of new media, audience, data, technology, and measurement capabilities
• Establish change management frameworks, stakeholder engagement plans, and adoption measures to support new ways of working
• Track strategic milestones, dependencies, organizational readiness, and business outcomes
• Ensure new capabilities are operationally integrated into planning, execution, governance, and measurement processes

Cross-Functional Leadership

• Build trusted relationships with senior leaders across Global Marketing, Finance, Procurement, Data & Analytics, Technology, Legal, Privacy, Sales, and strategic agency partners
• Influence decisions and drive accountability across teams without relying solely on formal reporting authority
• Represent Global Media in cross-functional leadership discussions and strategic planning forums
• Foster a culture of transparency, ownership, continuous improvement, and results-oriented collaboration

Requirements:

• Bachelor's degree in Business, Marketing, Management, Organizational Leadership, or a related field
• 10+ years of progressive experience in Business Operations, Strategy & Operations, Marketing Operations, Media Operations, Enterprise Program Leadership, Management Consulting, Organizational Effectiveness, or related disciplines
• Demonstrated experience serving as a strategic business operations partner to senior executives in a complex, matrixed organization
• Proven ability to lead cross-functional initiatives, establish governance frameworks, and drive complex programs to measurable outcomes
• Experience managing strategic external partnerships, enterprise service delivery, operational governance, or commercial accountability
• Strong understanding of business planning, operating models, executive governance, performance management, and organizational effectiveness
• Demonstrated ability to drive accountability, manage escalations, resolve complex issues, and influence stakeholders across organizational boundaries
• Exceptional executive communication, presentation development, stakeholder management, and problem-solving skills
• Experience leading teams, managing priorities, and delivering results across geographically distributed organizations
• Ability to balance strategic thinking with hands-on execution and disciplined follow-through