Business Operations

We are seeking a proactive and result-oriented Business Operations team member to work with cross-functional teams and provide stellar support to internal and external stakeholders. The ideal candidate will be a self-starter, action-oriented, and comfortable navigating infrastructural challenges and competing priorities.

Responsibilities:

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
• Manage partner account setups and cross-system data integrity
• Act as the primary contact for partner inquiries and operational escalations
• Resolve or redirect internal operational issues
• Enforce compliance with partner program policies and guidelines
• Mitigate operational risks and implement scalable process improvements
• Produce SOPs, training materials, and technical documentation
• Drive automation and system enhancements for efficiency
• Monitor SLAs, KPIs, and overall performance metrics

Key Competencies:

• Process-oriented and operationally disciplined
• Strong sense of ownership and accountability
• Solutions-oriented mindset with a proactive approach
• Ability to navigate ambiguity and drive structure
• Collaborative and adaptable team player
• Data-driven decision making and analytical thinking

Experience/Skills Required:

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years Channel or Sales Operations support experience
• Experience in a fast-paced environment with excellent interpersonal, problem-solving, and time management skills
• Extreme attention to detail with a strategic eye
• Analytical thinking and driving operational excellence and improvement
• Demonstrated participation in process improvement initiatives and/or project management experience

Nice to have:

• Salesforce.com product certifications (Administrator, Advanced Administrator)
• Experience with Partner Program Operations and Support
• Fluency in English and one or more other languages, including Spanish